1. Introduction
Welcome to Capitec Host ("we," "us," or "our"), a professional web hosting provider. By accessing or using our website and services, including shared hosting, VPS, dedicated servers, domain registration, and related services (collectively, the "Services"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of our Services.
2. Eligibility
By using our Services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are using our Services on behalf of an organization, you agree to these terms on its behalf.
3. Services Offered
We provide web hosting solutions including shared hosting, VPS hosting, cloud hosting, domain registration, email hosting, and website management tools. Service features and limitations vary by plan and are subject to change at any time.
4. Account Registration
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
5. Acceptable Use Policy
You agree not to use our Services for illegal activities, spamming, distributing malware, hosting harmful or abusive content, or violating any applicable laws. We reserve the right to suspend or terminate accounts that violate our policies.
6. Payment Terms
All services must be paid for in advance unless otherwise stated. Payments are non-refundable except where a money-back guarantee applies. Failure to pay on time may result in service suspension or termination.
7. Billing and Renewals
Services are billed on a recurring basis (monthly, annually, etc.). By purchasing our Services, you authorize automatic renewal unless canceled before the billing date.
8. Refund Policy
We may offer a limited money-back guarantee on certain hosting plans. Refunds do not apply to domain registrations, SSL certificates, or third-party services.
9. Service Uptime and Availability
We strive to maintain high uptime and performance. However, we do not guarantee uninterrupted service and are not liable for downtime caused by maintenance, technical issues, or external factors.
10. Data and Backups
While we may provide backup services, you are solely responsible for maintaining copies of your data. We are not liable for data loss under any circumstances.
11. Security
We implement security measures to protect our systems. However, you are responsible for securing your website, scripts, and login credentials.
12. Suspension and Termination
We reserve the right to suspend or terminate your account without prior notice if you violate these Terms. You may terminate your account at any time, but fees paid are non-refundable.
13. Resource Usage
Accounts must not excessively use server resources in a way that negatively impacts other users. We may limit or suspend accounts that exceed reasonable usage.
14. Intellectual Property
You retain ownership of your content. However, you grant us permission to host, store, and process your content as necessary to provide our Services.
15. Third-Party Services
We may integrate or provide access to third-party services. We are not responsible for their performance, policies, or content.
16. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our Services.
17. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
18. Changes to Services
We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice.
19. Amendments to Terms
We may update these Terms at any time. Continued use of our Services after changes constitutes acceptance of the revised Terms.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of your operating jurisdiction.
21. Contact Information
If you have any questions about these Terms, please contact us through our official support channels.