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Refund & Cancellation Policy

At Capitec Host, we believe in transparency. This policy explains when refunds are available, how cancellations work and what services are non-refundable.

Read Policy

Refund Eligible

Duplicate payments and hosting provisioning issues may qualify for refunds.

Non Refundable

Domains, SSL Certificates, Software Licenses and Activated Servers.

Fast Processing

Refund requests are reviewed within 2-5 business days.

Refund Eligibility

The following situations may qualify for a refund.

  • Duplicate payment.
  • Hosting service cannot be provisioned due to our fault.
  • Approved refund request submitted within the refund period.
  • Verified billing errors.

Non-Refundable Services

  • Domain Registration
  • Domain Renewal
  • Domain Transfer
  • SSL Certificates
  • Cloud VPS
  • Dedicated Servers
  • Reseller Hosting
  • Software Licenses
  • Administrative Charges

Refund Timeline

1

Submit Request

2

Review

2 - 5 Business Days

3

Approval

4

Refund Sent

5 - 10 Business Days

Frequently Asked Questions

No. Domain registrations and renewals are non-refundable once processed.

Simply open a support ticket or cancel the service from your client portal.

Approved refunds are usually completed within 5-10 business days.

Need Help?

Our billing team is available to assist with refund and cancellation requests.

Contact Support